Hans Gerrese and Eric Hengst both have a long background in process improvement from the production floor, initiated by Lean Manufacturing and Theory of Constraints.
In 2006 they came into contact with QRM and realised that this is the solution for companies who do not produce in mass.
After seven years of gaining experience in coaching, training and the implementation of QRM, they bring with this handy booklet a unique and meaningful reference to QRM on to the market.
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